Refund Policy

1. Our Commitment

At The Irish Box, we take pride in curating high-quality Irish products for our subscribers. If you're not completely satisfied with your box, we want to make it right.

2. Subscription Cancellations

2.1 How to Cancel

You can cancel your subscription at any time through your account dashboard. Simply navigate to "My Subscriptions" and click "Cancel Subscription."

2.2 Cancellation Terms

• Cancellations take effect at the end of your current billing period
• You will receive all boxes you have already paid for
• No refunds are provided for partial billing periods
• Prepaid plans (3, 6, or 12 months) are non-refundable after the first box ships

3. Refund Eligibility

You may be eligible for a refund if:

• Damaged Items: Products arrive damaged or broken
• Incorrect Items: You received the wrong box type or variant
• Missing Items: Your box was missing items from the expected contents
• Quality Issues: Items are defective or not as described
• Non-Delivery: Your box never arrived (after investigation)

4. How to Request a Refund

1. Contact Us Within 14 Days: Reach out within 14 days of receiving your box
2. Provide Details: Include your order number, photos of any damage, and a description of the issue
3. Email Us: Send your request to support@theirishbox.ie
4. Wait for Review: We'll review your request within 2-3 business days

5. Refund Options

Depending on the situation, we may offer:

• Full Refund: Original payment method (for major issues)
• Partial Refund: For individual item issues
• Replacement: Send replacement items or a new box
• Store Credit: Credit applied to your account for future boxes

6. Refund Processing

• Approved refunds are processed within 5-7 business days
• Refunds are returned to the original payment method
• Bank processing may take an additional 3-10 business days
• You will receive an email confirmation when your refund is processed

7. Non-Refundable Situations

Refunds are generally not available for:

• Change of mind after box dispatch
• Personal taste or preference differences
• Failure to pick up from collection point
• Incorrect address provided by customer
• Prepaid subscriptions after the first box ships
• Gift subscriptions after activation

8. Dog Box Specific Policy

For the Dog Box, please note:

• We cannot accept returns of opened dog treats or toys for hygiene reasons
• If your dog has allergies or dietary requirements, please contact us before ordering
• Replacements available if items are unsuitable for your dog's size/needs

9. Book Box Specific Policy

For the Book Box, please note:

• Due to the surprise nature, specific title requests cannot be guaranteed
• Duplicate titles can be exchanged if you notify us promptly
• Books with printing defects will be replaced

10. Contact Information

For refund requests or questions about this policy:

• Email: support@theirishbox.ie
• Phone: +353 1 234 5678 (Mon-Fri, 9am-5pm)
• Response time: Within 24-48 hours